Why Indian SMEs Need Zoho: A Story of Control, Clarity & Growth

Why Indian SMEs Need Zoho?

A Story of Control, Clarity & Growth

Anita Desai runs a 50-person IT outsourcing firm in Pune, offering application support and managed services to clients across India and the Gulf. As her business scaled, her systems didn’t. Leads were lost in email threads. Invoices were late. Approvals dragged on. And her team was spending more time managing tasks than delivering value.

That’s when she moved to Zoho — a unified, AI-powered platform built for growing service businesses.

Zoho CRM helped her team track leads, automate follow-ups, and manage service contracts — all from one place. Zoho Books simplified billing cycles, GST compliance, and real-time receivables tracking. Zoho Projects brought her delivery team into a shared space, with milestones, time logs, and client collaboration. Zoho People handled leaves, appraisals, and attendance — with no HR manager needed. But the real edge came from AI.

Anita began using Zoho’s AI tools to:

Identify at-risk clients based on engagement patterns

Get nudges to follow up on deals before they went cold

Forecast monthly cash flow based on open deals and invoices

In her words:

“Zoho gave us structure without complexity. I finally have visibility across sales, service, and finance — without jumping across five tools.”

Why Zoho Works for Indian Service Businesses

Made in India. For Indian Businesses.

GST-ready, TDS-compliant, and tailored for Indian workflows

AI-Enabled Decision Support.

From pipeline insights to revenue forecasting.

Mobile-first. Easy-to-use.

Teams adopt it quickly — no steep learning curve

Built to Scale. Priced to Start.

Pay as you grow — without enterprise complexity.

At Clares Software Services,
we help Indian service businesses like Anita’s streamline operations, improve visibility, and scale profitably with Zoho.

Want to experience it first-hand?

Why a Robust Helpdesk is Essential for ERP Success?

Whether you’ve implemented Zoho, Sage, or Microsoft — your ERP journey doesn’t end at go-live. That’s where it really begins.

Implementation is just the beginning.

Many ERP projects struggle not because of the software, but because users don’t have the right support after launch. Teams face real-life challenges, new hires need training, processes evolve — and without support, users fall back to Excel and workarounds.

What does a strong ERP helpdesk look like?

Quick answers from people who know your setup Clares Care

isn’t generic IT support. It’s staffed with functional and technical experts who understand your ERP configuration, your workflows, and your industry.

Fixes that don’t break something else

We don’t just solve the visible issue. We check upstream and downstream impacts to make sure the solution is sustainable.

Support that evolves with your business

New statutory rules? Change in approval flows? Clares Care helps you adapt your ERP without starting another project.

Insights from what’s not working

We track common support issues and help you improve processes, user adoption, and data accuracy — proactively.

Why it matters

Faster resolution
= less downtime

Better support
= stronger user adoption

Consistent ERP usage
= better ROI

Clares Care covers your ERP, CRM & HRMS platforms

Clares Care is the dedicated helpdesk service from Clares Software Services, supporting:

Sage Software

Zoho Software Platform

Microsoft Dynamics 365

Custom-built solutions

With SLA-driven response, expert consultants, and complete knowledge of your system history — Clares Care keeps your business running smoothly.

Whether you’re using Sage, Zoho, or Microsoft ERP, CRM, or HRM solutions…